FAQS
How do I book a class?
Head to our page menu, click on "Classes", then "timetable" and get booking
How far in advance can I book a class?
Our timetable is open 3 months in advance, so please feel free to take a look at our studio schedules and book your classes with lots of time to spare!
What is the waitlist procedure?
We allocate 6 spaces on our waitlist for each class, increasing the likelihood of accommodating your preferences. Please be aware that waitlists close 1 hour before the scheduled start time of the class.
While obtaining a spot from the waitlist is not guaranteed, if a cancellation takes place before the waitlist closes, you will automatically be shifted from the waitlist to a spot in the class.
Upon successfully securing a spot, you will receive an email from MindBody (depending on your subscription selections) confirming you have been booked into the class. If you can no longer attend, make sure you remove yourself from the waitlist before be shifted from the waitlist to a spot in the class, otherwise the credit will be forfeited incase of no show or late cancellation. Please note that once you have moved from the waitlist to a place in the class, our cancellation policy still applies.
How old do I have to be to attend classes at Tree Studio?
You have to be at least 16 years old to attend Pilates classes.​
What is the cancellation policy?
All booked classes require 24 hours cancellation notice prior to a class or you will be charged in full. Classes can be cancelled via your online account.
Can I swap classes if my schedule changes?
Absolutely! You can swap classes anytime before the 24-hour cancellation window.
How do I know when my package expires?
The expiry period of your package begins on the day of the first class booked on you package. The expiry date will be noted when you select your package, on the receipt, and can also be found on by logging into your online account.
I'm new client at Tree. Can I join any class?
To start at our studio you must attend beginner class, after attend 4 beginner classes we will advise if you are ready to try All Levels and Total Body.
I'm familiar with a reformer and have been practicing pilates for a few years, which class is most suitable for me?
You will need to attend 4 beginner classes before attending All Levels and Total Body classes, regardless of your previous pilates experience.
Can I attend Reformer Pilates at Tree if I am pregnant or after I have given birth?
If you are trying to become pregnant, you can attend any Pilates class. Please inform us (in confidence) once your pregnancy has been confirmed so that we can provide you with the best possible care and advice.
During your pregnancy, we will advise you to attend our Beginner and All level classes.
​After giving birth we advise that you can attend Beginner and All level classes after 6 weeks post-medical clearance.
If I have a caesarean we advise that you wait 12 weeks prior to returning to classes post-medical clearance.
If you are pregnant (and reaching your 16th week of pregnancy) and you are new to Tree Pilates studio, you will be limited to our private training sessions and beginner classes.
What to wear to a Pilates Class?
Wear comfortable clothing that will allow you to move freely (and to sweat). Usually a t-shirt or vest and shorts or leggings. While you should be comfortable, tops should be close-fitting enough for you to be able to monitor and correct your posture and body shape during exercises. You will not need trainers, but can wear grip socks.
Should I arrive early for a class?
If it is your first class please arrive 10 minutes early to learn how to use the reformer pilates machine. If you are new client and are running late you will not be allowed into the class, as you will have missed the reformer introduction and the warm up and it would be unsafe to let you enter the class.
How late can you be before you aren’t allowed into the class?
If you are more than 5 minutes late you will not be allowed into the class, as you will have missed the warm up and it would be unsafe to let you enter the class.
Can I buy gift cards?
Yes, you can purchase them online with an amount of your choice. All gift cards are valid for 12 months from the date of purchase.
Can I book a class and then pay in Studio?
No. You need to have credit on your account before any classes can be booked.